We work with many partner agencies that refer homeowners to our program. Several of these agencies help families fill out applications in their office or at a clients home. We have developed an online application to help agencies assist homeowners expedite filling out and sending in their applications.
It can take 3-6 months to process an application from the time we receive an application to completion of a project. Many of our homeowners are in dire need so we work hard at narrowing the process time as much as possible.
One of the ways we have helped to speed up the application process was to change our data base. We now use Salesforce which is a free (for non-profits) online data base. Our online data base automatically imports data from our online homeowner application which helps to expedite the application process.
We also have an online home assessment tool which also syncs its data with our Salesforce data base, again significantly speeds up our project turnaround time.
More and more of our homeowner families are using online banking, bill pay and filling out various applications for service online, we felt it was a natural progression to move our application to a digital online format. Even though we are expecting only 25% of families will use this option, we believe that most agencies who assist homeowners with filling out their application will use our online tool.
Twin Cities Habitat for Humanity
Our online application and home assessment tool helps us serve more families in a timely manner. Click the link to view our online application.
http://tchabitat.force.com/abwkonlineapp
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